Step 1 - Calculate your costs upfront
Tell us about you.
Input your company name.
Tell us about your debtor.
Input your debtor's company name.
The financials.
Tell us the amount of your overdue invoice, and the due date.
Easily collect your debts online
With our online platform, you simply upload your unpaid invoices, monitor our collection process and receive your money as soon as the debt is recovered.
Step 2 - Submit your debt for collection
Your details
Company name
Address
Contact details
Bank details - so we can pay you!
Debtor details
Company name
Address
Contact details
Upload documents e.g.
Invoice(s)
Correspondence
Contract(s)
Dispute information
Create your account
All you need to do is create a password and submit!
Step 3 - Stay on top of the progress
Log into your account
- Using the e-mail address you used to obtain a free quote, and the password you created when submitting your case.
Personalised dashboard
- Overview of your collection cases
- Detailed case information
- Communicate with your account manager
- View your invoices
- Place new collection cases
24/7 Updates
- We will send you a e-mail when there is an update available on your case.
- You can log in and view the new progress made.
Our Approach to Debt Collection
Correspondence frequency depends on case value and our expert advice.
Everything you need to know is right here in our FAQ section.
How we work
1. What services do you provide?
We have several services that we offer and can be tailored based on your needs. Please click here for more details about our services.
2. How do you recover outstanding debts?
We recover outstanding debts with a number of approaches. These include letters, emails and calls which are used as part of our amicable collection process. The sequence of our letters and calls varies per country, based on Atradius Collections' experience of what is most effective in the region. We also attempt to find additional information and trace the debtors in order to get in contact. Our first reminder is sent within 48 hours upon receipt of a new collection case. For some countries, we visit the debtor's premises at an additional expense and if the amicable collection process is not successful, our professional collector will assess the case for legal action. This recommendation is based on the debtor’s financial status, debt age, estimated cost of legal action, available documentation and chance of success. Legal charges are an additional expense. Please click here for more information on our debt collection process.
Placing a case
1. What information do I need to provide when uploading a case?
When you place a debt collection case with us, we request as much information as you can provide. We usually need invoices and contracts, but also statements of accounts and the debtor's correct contact information.
2. What is the minimum debt amount that can be collected?
From our experience, debt collection cases that are lower than €250 are not cost effective for your business as well as Atradius Collections. It is also proven that debts that are older than 36 months are harder to collect, and again unfortunately not cost effective. You should ensure that it is economical for you to place the case given our file set up fee which varies depending on the location of your debtor. The amount of the debt also determines the success fees that we charge. Get a free quote here.
3. Can I upload multiple invoices for the same debtor?
Yes, you can. You will be asked to upload your documentation when uploading your case online. If you discover more documents to upload after your case has been submitted, please log in and upload via the dashboard.
During the amicable process
1. What do you mean by ‘amicable solutions’?
'Amicable solutions' are performed by our professional collectors have several ways to reach a settlement on your outstanding debts. This usually depends on the debtor’s situation, but settlement conversations are always conducted in a respectful manner. Settlements may result in a repayment plan or a deal proposal (i.e. a discount), if the entire amount cannot be paid at once. You can find out more about our debt collection process here.
2. How do I get updates on my case?
In order to obtain updates on your case, we will automatically update the online platform every time an action is taken on the case. When a new update is available, you can simply log in to view the status of your case. You can also message your case handler for an update via the online platform.
3. How long does it take to handle a collection case, on average?
It usually takes about 90 days to handle an amicable collection case. This can vary depending on the communication status with the debtor. If the amicable phase yields no results, we will recommend further action.
4. How does a debtor pay the debt they owe?
Atradius Collections is authorised by you to collect the debt when you place a case with us. The debtor will be asked to make payment to an Atradius Collections' bank account. We then deduct our fees before making payment to our clients.
Your Account
1. What are the benefits of an online account?
Our online debt collection platform has many benefits. Our platform enables our customers to stay updated while we recover their outstanding debts.
The platform allows customers to:
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Get an obligation-free, instant quote on our amicable debt collection services
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Access each collection case that is placed with us
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View the status and actions taken in each case
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Contact the professionals working on each case
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View any outstanding invoices
Simply log in here, or place your first case with us to create an account.
2. How do I recover my login details if I lose them?
Should you lose your login details, you can of course recover them. As part of the on-boarding process, you would have created an account when placing your first case with us using your own e-mail address and password. To reset your password, visit our password reset page here. If you are still unable to access your account, please contact us and we will be able to assist.
Legal collections
1. When do you advise taking legal action?
If the amicable collection process is not successful, our professional collector will assess the case for legal action. This is based on the debtor’s financial status, debt age, estimated cost of legal action, available documentation and chance of success.
2. What costs and timelines are associated with legal action?
We require a retainer from our clients before sending a case for a legal review. The timeline and costs of legal action will differ per debtor's country and the size of the debt. It is your decision to proceed with legal action and thus bear its costs.
Our fees
Know your collection fee
Get a free quote and see your collection fee before you submit a case. You decide whether to proceed.
Free quote. No obligation to submit a case.
1. How do your collection fees work?
Our success fee is linked to the money recovered.
- Success fee: A percentage of the money recovered. The rate depends on the debt amount and your customer's country
- Set-up fee: A separate fee to open your case. The amount varies by your customer's country
For invoices 180 days or more overdue, we add an extra 2% commission to the standard collection fee. Your quote includes this surcharge.
Your quote helps you decide whether collection makes sense for your business.
2. Will I receive any interest or recovery costs you collect?
This depends on where your customer is based:
- In the UK: We pass on any interest and recovery costs we collect to you
- Outside the UK: We retain any interest and recovery costs we collect
We apply interest and recovery costs according to the laws in your customer's country.
3. Can I close my collection case?
You can close your case at the end of the out-of-court collection stage without a withdrawal fee.
If you withdraw during collection against our recommendation, a withdrawal fee may apply.
Contact us before withdrawing. We can explain your options and any fees that apply.
4. Do I have to take legal action?
No. You decide whether to proceed with legal action.
Legal action involves additional costs. The costs and timescales depend on your customer's country and the amount owed.
You'll need to make an advance payment before we send your case for legal review.
5. What if my customer pays after I submit the case?
Our collectors start work as soon as you submit your case. Collection fees still apply if your customer pays you directly or shortly after submission.
Take the first step towards recovering your unpaid invoice
Get your free quote, review the collection fee and decide whether to proceed.
Free quote. No obligation to submit a case.
Time is ticking.